The ability for the bot to recognise and handle small talk (starting the conversation, greeting, reacting when not understanding, offering help after conclusion of a Skill, listing the bot’s capabilities and reacting to when it’s thanked). Every situation mentioned should be customisable.
Handover the conversation to the human
Conversation control will be passed to a live agent/human when the bot couldn’t understand the user’s question/intention.
Restore the default message
BOT responses for ‘programmatic responses’ and ‘Responses to user input’ can be customized at any time. Likewise, the default response can be restored at any time if needed. ‘Restore the default one’ option will be enabled only when there is no response available for the events or phrases from the user.